The Written Word

What Sort of Customer Are You? (And Why It Matters)

What Sort of Customer Are You? (And Why It Matters)

I was talking to Sarah Owen of DISCsimple the other day about customers and we got onto a really interesting point: “Do customers actually know themselves?”

Not in the deep philosophical sense, but in how they behave as buyers. How they like to be served. What makes them switch off or switch loyalty.

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How DISC Transformed One Leader’s Approach to Team Collaboration

How DISC Transformed One Leader’s Approach to Team Collaboration

Leadership is a journey, not a destination. It’s a path filled with challenges that test resilience, adaptability, and our ability to inspire others. The key to unlocking leadership potential and transforming team dynamics often lies in understanding oneself and the team better. One powerful way to achieve this is through the DISC model.

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Why DISC has become a genuine day-to-day tool

Why DISC has become a genuine day-to-day tool

Companies are never made up of just one type of person with a certain set of strengths and weaknesses. Teams are complex, varied and dynamic; it’s what makes them wonderful, and it also presents a number of challenges!

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Mark Scullard’s fascinating insight into “Boreout”

Mark Scullard’s fascinating insight into “Boreout”

An emerging trend in the world of work is called “boreout.” Described as a state of chronic boredom, while simultaneously feeling a high degree of overwhelm due to the demands of a job, boreout is having a major impact on organizations everywhere.

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How DISC helps the team work effectively together

How DISC helps the team work effectively together

Does being organised result in better efficiency? Does structure stifle creativity and ideation?

Does an unstructured approach create difficulties for your colleagues? Does a lack of structure mean you are no good at your job?

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DISC – Not just a tool for the HR department

DISC – Not just a tool for the HR department

DISC has been around for ages. Age-old problem? It’s been around for so long because the issues it addresses have also been around for a very long time. Actually, issues around communications – specifically how teams work together effectively sits at the heart of almost every business and organisation.

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